Member Engagement Specialist

Member Engagement Specialist

Member Engagement Specialist will focus on outreach to potential patients via outbound phone calls with the goal to enroll the patients into Tria’s Pharmacy Advocate program. The program is free to the patient as it is a benefit through their employer. This job description should not be considered an all-inclusive listing of work requirements and may be changed at any time.

Essential Duties and Responsibilities
  • Make outbound calls to enroll and/or educate individuals on the Pharmacy Advocate Program.
    • Required 150 calls per day minimum.
  • Enroll patients into the Pharmacy Advocate program.
    • 30 enrollments per calendar month minimum
  • Make outbound calls for Affordable Medication.
    • Will be part of the minimum 150 calls per day (switching focus depending on day).
  • Speak effectively on the phone to patients.
  • Performs other functions when requested by MA Supervisor.
  • Other duties assigned by Department Heads.
Education/Experience
  • High school diploma or equivalent and a minimum of one year related experience and/or training.
  • Previous customer service experience required.
  • Proficient in Email and Microsoft Office products (Word, Excel, Power Point, etc)
Job Competencies
  • Create routine reports and correspondence.
  • Calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
  • Ability to apply concepts of basic algebra and geometry.
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
  • Ability to deal with problems involving several concrete variables in standardized situations.
  • Microsoft Office (Word, Access, Excel), Database software, E-mail, and Internet.
  • Perform duties at a high degree of accuracy.
  • Strong team player and willingness to work in other functional areas to cover absences or relief, and/or to equalize peak work periods or to otherwise balance the workload.
  • Commitment to the Tria Health mission statement, values, and the employee handbook.
Job Competencies
  • Detail-orientated.
  • Pleasant phone voice.
  • Quick learner.
  • Good listening skills.
  • Ability to make connections with members.
  • Desire to help our members.
  • Team player.
  • Self-motivated.
Physical Demands and Work Environment

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Physical Demands: While performing the duties of this job, the individual is regularly required to stand, bend, kneel, sit, walk, and use hands to finger, handle, or feel objects; reach with hands and arms; talk and hear. The vision requirements include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. Individual must occasionally lift and/or move up to 10 pounds.
  • Work Environment: This job operates in a professional office environment where standard office equipment such as computer, phones, photocopiers, filing cabinets and fax machines are utilized. The noise level in the work environment is usually minimal.
  • Office Hours: Monday- Thursday 8am-9pm, Friday 10am-7pm and Saturday 9am-5pm. Team members will cover those hours in a set 8-hour shift either 8am-5pm or 12pm-9pm. This position will work 10am – 7pm Monday – Friday.

*This job description should not be considered an all-inclusive listing of work requirements and may be changed at any time.

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