Pharmacy Technicians will function as support to the mission of taking care of patients and clients. The Pharmacy Technician works in coordination with pharmacists, member advocates and any other key members to encourage coordination of care for members. This job description should not be considered an all-inclusive listing of work requirements and may be changed at any time.
Essential Duties and Responsibilities:
Performed on site and include the following:
- Receive new patient into the system, including complete medication histories, and ensure seamless engagement through system.
- Provide support for clinical programs, including establishing relationships with members and other health care providers. Experience and confidence communicating with other health-care providers such as physicians and nurses is vital
- Provide direct patient care and care coordination for Pharmacy Advocate, Tobacco Cessation, and Post-Discharge Medication Reconciliation members.
- Coordinate case management referrals.
- Make outbound telephone calls with members and other healthcare practitioner.
- Answer member copay/benefit questions for pharmacist.
- Act as an information resource for members, clients, brokers, TPAs, AMs, AEs and other staff members as necessary.
- Answer over flow of incoming calls as support for member advocates.
- Develop and process required reporting on a scheduled and “as needed” basis
- Manage data for patients, including laboratory data, appointments, and medications.
- Function as support and resource for President, Vice-President, Account Managers, Member Advocate and Pharmacists.
Oversee Ancillary Programs
- Adherence letters
- Affordable medication program
- Med safety alerts (drug –drug interactions)
- Clinical alerts
- Work extended evening and weekend hours as required. This will be an evening predominant position that includes a minimum of 4 evening shifts (until 9 PM) per week
Individuals may perform other duties as assigned, including work in other functional areas to cover absences or relief, to equalize peak work periods or otherwise to balance the workload.
- High school diploma or equivalent.
- Current pharmacy technician license in the state of Kansas is required for initial employment and a CPhT license is required for continued employment.
- Pharmacy technician experience in a retail or hospital pharmacy is required.
- Specialty pharmacy experience is highly desired
- Strong verbal and written communication skills.
- Direct patient care experience, face to face or telephonic, is highly desired.
- Basic medication knowledge, including common medication dosing and medication use is required.
- Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Write routine reports and correspondence.
- Calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
- Apply concepts of basic algebra and geometry.
- Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
- Microsoft Office (Word, Access, Excel), Database software, E-mail, and Internet
Physical Demands and Work Environment
The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Physical Demands: While performing the duties of this job, the individual is regularly required to stand, bend, kneel, sit, walk, and use hands to finger, handle, or feel objects; reach with hands and arms; talk and hear. The vision requirements include: close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. Individual must occasionally lift and/or move up to 25 pounds. Occasional driving or riding in a vehicle or airplane may be required.
- Environment: This job operates in a professional office environment where standard office equipment such as computer, phones, photocopiers, filing cabinets and fax machines are utilized. The noise level in the work environment is usually minimal.