Member Advocates work within in conjunction with pharmacists and technicians to provide exceptional services to the member. Member Advocates are many times the first line to patients and serve as initial contact with patient. This job description should not be considered an all-inclusive listing of work requirements and may be changed at any time.
Essential Duties and Responsibilities
The Bilingual Member Advocate is an essential role at Tria Health, the successful candidate will serve as a helpful resource for members and clients.
- The essential job function is to answer inbound calls and place outbound calls to schedule appointments with Tria Health pharmacists, including reminder and follow up calls.
- Responsible for maintaining a high level of professionalism with clients and establishing a positive rapport with every caller and deliver outstanding customer service on every call.
- Utilize company policies to solve issues, or direct calls to the managerial team or clinical team when necessary.
- Input data into the Tria Health software to keep client and member records updated.
- Print and mail clinical reports to members and their prescribing physicians.
- Work with the management team to stay updated on product knowledge and be informed of any changes in company policies.
- Impact the company’s bottom line by successful problem solving and identifying areas of improvement opportunity.
- High school diploma or equivalent and a minimum of one year related experience and/or training.
- High school diploma or GED required.
- Excellent oral and written communication skills.
- Microsoft Office knowledge (Outlook, Word, Access, Excel).
- Language proficiency in both English and Spanish
Physical Demands and Work Environment
The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Physical Demands: While performing the duties of this job, the individual is regularly required to stand, bend, kneel, sit, walk, and use hands to finger, handle, or feel objects; reach with hands and arms; talk and hear. The vision requirements include: close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. Individual must occasionally lift and/or move up to 15 pounds.
- Environment: This job operates in a professional office environment where standard office equipment such as computer, phones, photocopiers, filing cabinets and fax machines are utilized. The noise level in the work environment is usually minimal.