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With the spread of COVID-19 on the rise, the need to social distance is especially necessary if you are considered high risk for severe illness. Since staying home is the only way to ensure you stay healthy telecommunication has never been more necessary and helpful. This pandemic has sparked a surge in telemedicine, telehealth and online resources to offer various health-related services remotely.1
How Can Telepharmacy Help?
Appropriately trained and equipped pharmacists can use telepharmacy to provide pharmaceutical care over the phone. With the use of telepharmacy, pharmacists can improve patient access to care, provide credible information and awareness (eg, hand hygiene, cough and sneeze etiquette, remind patients to get influenza vaccine), enable successful comprehensive medication management, provide recommendations for symptom management, and help triage and refer patients to higher levels of care when diagnostic testing is warranted.
Tria Health utilizes pharmacists to provide these services over the phone with success in outreaching to high risk patients, improving patient health and helping them find ways to reduce costs.
Patient Success with COVID-19
Tria Health provides chronic condition management, meaning many of our patients are at a higher risk for COVID-19, so Tria Health’s pharmacists have been actively educating engaged patients on risk factors, medication safety and prevention techniques. With Tria Health’s telephonic capabilities, we are actively engaging to ensure the health and wellness of our members. Take for example these two patient experiences:
A 64-year-old patient with heart failure could not afford one of their critical medications. As a result, they were going to their cardiologist office every 2-3 weeks to get samples. In the midst of COVID-19, these office visits were exposing the patient to unnecessary risk with frequent trips to their doctor. The Tria Health pharmacist was able to sign the patient up for a manufacturer coupon at an affordable copay. In addition, Tria Health had the prescription sent to a pharmacy with a drive through pick up to allow for appropriate social distancing for this high-risk individual.
A 43-year-old patient with asthma was extremely anxious about their underlying asthma and their risk for COVID-19. The patient informed their Tria Health pharmacist that they were worried about distinguishing their asthma symptoms from possible COVID-19 symptoms. The Tria Health pharmacist educated the patient about the difference in symptoms and how to monitor themselves. The pharmacist stressed the important components of hand hygiene and social distancing. The patient was incredibly appreciative for this information and felt much less anxious with their improved knowledge.
Tria Health is providing additional communication and outreach to stress the importance of good health management and inform members that Tria’s pharmacists are a valuable and convenient resource during this current health crisis. Tria Health is committed to assisting members with any questions they may have about their medications, risk factors or ways they can mitigate their risk. 1.888.799.8742.
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